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Frequently asked Questions
Find out all the essential details about our platform and how it can serve your needs.
Each experience has its own cancellation policy. You can find the details in the "Key Information" section on the adventure's page.
To request a cancellation or refund, please contact us through one of our official messenger accounts listed on our Support Page, or email us at contact@explorerelite.com
Refunds (when applicable) are processed within 3 working days on our side. Depending on your bank or payment method, it may take a few additional days for the amount to appear in your account.
To request a cancellation or refund, please contact us through one of our official messenger accounts listed on our Support Page, or email us at contact@explorerelite.com
Refunds (when applicable) are processed within 3 working days on our side. Depending on your bank or payment method, it may take a few additional days for the amount to appear in your account.