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Each experience has its own cancellation policy. You can find the details under the "Key Information" section on the adventure's page. To request a cancellation or refund, please contact us through one of our official messenger accounts listed here on our Support Page or send us an email at contact@explorerelite.com Refunds (when applicable) are processed within 3 working days on our side. Depending on your bank or payment method, it may take a few extra days for the amount to appear in your account.