Support

Help Center

Need Help?

Contact our support team right now and let us help with anything.

Submit a ticket

Soon you will be able to use your account to raise support tickets and track their status.

 

Write us a message

Text your way to support without login. Open your favorite messenger and drop us a line there.

 

Email us

Get support trough Email , Click on the button, write us, and we’ll get back to you soon.

 

Frequently
Asked Questions

Each experience has its own cancellation policy. You can find the details under the “Key Information” section on the adventure’s page.

To request a cancellation or refund, please contact us through one of our official messenger accounts listed here on our Support Page or send us an email at [email protected]

Refunds (when applicable) are processed within 3 working days on our side. Depending on your bank or payment method, it may take a few extra days for the amount to appear in your account.

Explorer Elite is a Global Adventure platform that connects adventure lovers with guides for unique experiences, with a community to share stories. Here is your marketplace to book experiences, share stories, offer unforgettable adventures and find adventure / sport buddies all powered by a global community.

 

It’s for all adventure, sport and outdoor lovers. Couples, solo travelers and even families.
We also help adventure, sport and outdoor guides and educators to create or connect their own community. 

 

Currently all available offers are accessible via our Home Page only. Find the one you like, book it online with secure payment. Soon we will be releasing a powerful global adventure search engine. Please refer to our roadmap to stay updated about all new features and services.

 

Please visit our Provider Portal and create your first listing now.
You can also start using the portal for free to only manage your bookings and events without getting listed on Explorer Elite.

This feature is coming soon. It’s a friendly space to share photos and connect with others, making you feel part of our adventure family, Our platform fosters a friendly, inclusive space for sharing real footage, reviews, referrals, and connections.

 

Write us anytime via your favorite messenger or email us: [email protected]

your data is protected under GDPR, with transparent policies for collection during bookings. Please contact support for any concerns. For more information please refer to our Legal Page.

 

Your marketplace to book, share, or offer unforgettable adventures, all powered by a global community.

 

Explorer Elite

Your Adventure Starts Here
Plan an adventure, share your story, or join us as a provider.